👋 Hi, Welcome to Jewel Club!

You’re probably here because you found a charge on your bank statement and are wondering what the charge is all about. No worries, we’re here to help!


What is this charge for?

The charge on your statement is for one of the many products Jewel Club offers to online shoppers via our ecommerce website.


Who is Jewel Club?

Jewel Club is a US based company that sells ecommerce products. We primarily advertise via social media. So if you use Facebook, Instagram, TikTok, or Snapchat, you’ve likely purchased from us recently!


I didn’t authorize this charge. What should I do?

The fastest and easiest way to fix any billing issue is to contact our support team via SMS.

Simply send us a message at (888) 664-0016 and we’ll respond to you in 10 minutes or less.


I can’t find my receipt or confirmation order number. What should I do?

No worries, message our support team via (888) 664-0016 and we’ll assist you with all the details related to this transaction. We’ll be able to look you up in our billing system using your name, email address, shipping address, and/or phone number, even if you don’t have your order confirmation handy.


My bank says the transaction is still pending, what should I do?

When a transaction is pending, the best way to get assistance with a recent transaction is to contact our support team. You can contact us via (888) 664-0016 and we’ll assist you fully within 10 minutes or less.


I think someone else may have used my card without my permission. What do I do?

If you think your card credentials have been compromised and used to place an order on our store without your permission, please contact our support team via (888) 664-0016.

We take matters like this very seriously and will work to resolve any issues you have in 10 minutes or less.


I have additional questions and need assistance. Who can I talk to?

Text us at (888) 664-0016 and one of our live agents will respond within 10 minutes or less. (Available 24/7).